We are confident that we create some of the best products in the world, and we proudly back this with our risk-free, ironclad 3-month money-back guarantee.

If, for any reason, you’re not completely satisfied with your purchase, we’re committed to making it right and ensuring your experience is nothing short of exceptional.

Feel free to reach out to our friendly support team at info@gotlume.store. We’re here for you 24/7 to assist with any concerns or questions you may have.

At GotLume, we are committed to delivering high-quality neon signs that light up your space! Please review our shipping details below:

Processing & Delivery Times

• All orders are processed within 3-5 business days.
• Due to high demand and the care we take in crafting each sign, delivery typically takes 2-4 weeks depending on your location.
• Once your order has shipped, you will receive a tracking number via email so you can monitor its journey to you.

Shipping Costs

• Orders over $100: Enjoy free shipping on all orders above $100.
• Orders under $100: A standard shipping fee will apply at checkout.

Order Tracking

• Once your order is dispatched, we will send you a tracking link so you can stay updated on its estimated arrival.
• If you have any concerns about delays, feel free to reach out to us.

International Shipping

• We currently ship worldwide! Please note that international delivery times may vary based on customs clearance and local postal services.
• Any customs fees or import taxes (if applicable) are the responsibility of the buyer.

Need Help?

We’re here for you! If you have any questions about your order, shipping times, or tracking details, feel free to email us at info@gotlume.store. We’ll be happy to assist you!

If you have any questions, please email us at support@gotlume.store. We will respond to you within 24 hours.